feeltaiwan web store FAQ section

Shipping and Handling: * This item is located in Taiwan. * All items will be shipped within 2~10 working days from Taiwan (Monday to Friday) after payment received. * Delivery time from Taiwan to worldwide is about 1~4 weeks. * The item will be shipped by Airmail or Air parcel * Please make sure your shipping address is correct. We ship to Paypal Verified address only. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility. Please check with your country customs office to determine what these additional costs will be prior to bidding/buying. Warranty: * One month warranty provided under normal operating condition. * Improper use or unauthorized repair will not be covered by the warranty. Return Policy: * Returns accepted. * Buyer has 7 days after they receive the item to return it for money back. * Buyer pays for return shipping and the original shipping fee is not refundable. * Returned item must be in the original package and condition. * Refund will issue after item well receiced.

We accept Paypal only

Within 1~4 business days after received your payment. We normally ship your orders thru air parcel post (ChunWha post). http://www.post.gov.tw/post/internet/u_english/index.jsp?ID=21 , It takes 7-15 business days to arrive.

Orders can be placed online via our easy to use website, by clicking on the add to basket button next to the product you want to purchase; the next step is to pay for your item via Paypal shopping carts. For bulk orders, please go visit Order at wholesale page to get more discounts on products.

Damaged or faulty Goods will be replaced or refunded. Please contact us before returning the products. If the error is caused by us, we will replace the products to you at once without delay.

You can contact us at [email protected] by sending us an email

If you wish to return any goods you must inform us in writing (email) within 7 days beginning on the day after delivery of those goods. Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs).